Returns
At MemoryProjector, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help!
Returns
Eligibility: You can return any item within 30 days of receiving your order. To be eligible for a return, items must be in their original condition, unworn, and with all tags attached.
How to Initiate a Return:
- Contact Us: Reach out to our customer service team at customcaselife@gmail.com to request a return authorization. Please include your order number and reason for the return.
- Package Your Item: Carefully package the item(s) you wish to return, including all original packaging, accessories, and documentation.
- Ship It Back: Send your return to the address provided by our customer service team. Please note that you’ll be responsible for the return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
If you’d like to exchange an item for a different size or color, please follow the return process above and then place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We’ll work with you to resolve the issue, including providing a replacement or full refund.
Questions?
If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer service team at customcase4life.com. We’re here to help!
Thank you for shopping with us!